To subscribe to Cellphone Location, you must place an order following account registration.During the order process, ensure you complete the Payment Information section.
The subscription fees for Cellphone Location are as follows:
Within the first 24 hours post-registration, you are entitled to a trial of Cellphone Location at a price indicated on the Site ("Trial Period"), for example, USD0.89 . After this initial period, unless you choose to cancel, your subscription will automatically convert to a monthly plan/weekly plan at the rate specified on the Site, such as USD49.8 . This subscription will continue to renew monthly/weekly, and your chosen payment method will be automatically charged accordingly.
Your subscription will automatically renew each month unless you disable auto-renewal at least 24 hours prior to the end of your current subscription period. Please note that we reserve the right to charge you for future subscription payments if you fail to disable automatic renewal in the "Billing" section of your account.
Should you fail to disable automatic renewal, charges for the subsequent subscription period will be applied at its commencement. You have the option to cancel your subscription either through your account settings or by seeking help from our support team via email. Please be aware that if you neglect to turn off auto-renewal for the new subscription period, this will not constitute grounds for a refund. While your subscription is active, you are able to acquire additional services, with the cost and terms varying based on the selected services. Note that the prices listed above already include all applicable taxes. All accounts are set up on a prepaid basis. We must receive payment before any billable product or service is provided and/or activated. You are required to keep valid credit/debit cards on file to charge for any recurring monthly/weekly subscription fees and one-time or multi-pay fees. You are responsible for keeping all credit/debit card details and contact information current while using the Cellphone Location. Your subscription is NOT based on how much you use (or do not use) the Cellphone Location, but instead is based on the availability of Cellphone Location.
After payment execution for a subscription, you will receive a payment notification from us. All your receipts are available by request.Methods of payment. We will accept any payments via all major debit/credit cards. Payment by any other means, such as check or wire transfer, requires explicit written consent, which shall be given in our sole discretion. To make a payment, you have to specify your Payment Information. Payment is made Through Our Site by credit card (Visa, MasterCard, American Express). The Site is equipped with a secure online payment system enabling the You to encrypt the transmission of his bank data. As part of Our payment process, We use an external supplier, Stripe, PayPal, and do not store any data relating to your details and bank cards. For more information on this subject, We invite You to read our Privacy Notice.
Please note, that Stripe or PayPal processes payments on behalf of the Company.
Refunds and returns. You might have the opportunity to receive a refund in case you are not satisfied with the Cellphone Location for any reason But this does not mean that refunds may be offered in all cases. Your eligibility for a refund may depend on how much time has passed since the transaction, etc. You may be eligible to receive a refund within 14 calendar days from the payment day. But if you successfully used Cellphone Location within Trial period and you didn’t turn off an automatic renewal, you were charged for full price and continued to use Cellphone Location, you are deprived the right for refund.
Significant Local Currency Inflation or Exchange Rate Changes. In the event of significant inflation of the user's local currency and/or substantial changes in the exchange rate of the user's local currency against the US Dollar, the Company reserves the right to unilaterally modify the cost of its services. We will not notify users of changes to the subscription fee for Cellphone Location Services via email, as based on our practice, users often disregard such notifications or there is a risk of these notifications ending up in the Spam folder. Therefore, users will be informed about the change in the subscription fee for Cellphone Location Services through a special pop-up message in the user's personal account. If a user disagrees with the change in the subscription fee for Cellphone Location Services, the user should cancel the subscription in their personal account or by sending an email to the Company at support@cellphonelocation.net.
At Cellphone Location, we strive to provide our users with excellent tracking services and customer satisfaction. However, we understand that sometimes you may need to unsubscribe from our service or request a refund. Below, we’ve outlined the processes for both.
If you wish to unsubscribe from our email notifications or service, we’re here to assist you:
To unsubscribe from our services, log in to your account and navigate to the “Account Settings” section. There, you will find an option to cancel your subscription. If you encounter any issues, please contact our support team at support@cellphonelocation.net and we will guide you through the process.
Please note that unsubscribing from our service may result in the loss of access to certain features and tracking capabilities.
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied and wish to request a refund, please follow these guidelines:
Eligibility for Refund: If a plan is canceled before the billing period ends and you have not used Cellphone Location during your subscription period, you may be eligible for a refund. However, if the service has been utilized during the billing period, no refund will be issued for that billing period.
If you have not used the service and have complied with the terms, you may request a refund from our customer service team within 14 days of the transaction date. All refunds will be credited to your original payment method. If you paid with a credit or debit card, the refund will be sent to your issuing bank within 7-10 business days after receiving your return or cancellation request. If you have any questions, please contact your issuing bank to find out when the credit will be applied to your account.
Processing Time: Once your refund request has been received, we will review it and respond as soon as possible. Approved refunds will typically be processed within 7-10 business days, depending on your payment method.
If you have any additional questions or need further clarification regarding our unsubscribe and refund policies, please don’t hesitate to reach out. We appreciate your understanding and are here to assist you every step of the way. Thank you for being a part of the Cellphone Location community!