At Cellphone Location, we strive to provide our users with excellent tracking services and customer satisfaction. However, we understand that sometimes you may need to unsubscribe from our service or request a refund. Below, we’ve outlined the processes for both.
We offer flexible subscription plans in your local currency. Our monthly plan begins with a 24-hour trial (e.g., USD 0.38), giving you access to basic location features. After the trial, your subscription will automatically renew into a weekly or monthly plan(such as USD 49.80 per month or as specified on the site). Full pricing details are available on the site. If you do not cancel this service before the trial ends, your account will be charged automatically. You can manage your subscription at any time by contacting our support team via email or canceling directly in your account settings. All payments include applicable taxes, and you will receive a detailed billing receipt upon successful payment.
We prioritize your security and privacy. Our payment system is fully encrypted, ensuring your data is protected. We do not store your payment details, and when using third-party providers, your sensitive information (e.g., card data) is never recorded. For any issues, our support team is ready to assist via email.
If you wish to unsubscribe from our email notifications or service, we’re here to assist you:
To unsubscribe from our services, log in to your account and navigate to the “Account Settings” section. There, you will find an option to cancel your subscription. If you encounter any issues, please contact our support team at support@cellphonelocation.net and we will guide you through the process.
Please note that unsubscribing from our service may result in the loss of access to certain features and tracking capabilities.
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied and wish to request a refund, please follow these guidelines:
Eligibility for Refund: Please note that not all situations qualify for a refund. If a plan is canceled before the billing period ends and you have not used Cellphone Location during your subscription period, you may be eligible for a refund. However, if the service has been utilized during the billing period, no refund will be issued for that billing period.
If you have not used the service and have complied with the terms, you may request a refund from our customer service team within 14 days of the transaction date. All approved refunds will be credited to your original payment method. If you paid with a credit or debit card, the refund will be sent to your issuing bank within 7-10 business days after receiving your return or cancellation request. If you have any questions, please contact your issuing bank to find out when the credit will be applied to your account.
Processing Time: Once your refund request has been received, we will review it and respond as soon as possible. Approved refunds will typically be processed within 7-10 business days, depending on your payment method.
If you have any additional questions or need further clarification regarding our unsubscribe and refund policies, please don’t hesitate to reach out. We appreciate your understanding and are here to assist you every step of the way. Thank you for being a part of the Cellphone Location community!